MAKAGROUP Services Cleaning Services Terms and Conditions
BETWEEN
A company or similar entity consuming regular cleaning services (the "Customer")
AND
MAKAGROUP Services of Taunton Lane, Coulsdon, CR5 1SA (the "Cleaning Services Provider").
By placing an order either over the phone, by e-mail, or via the website, the Customer accepts verbal or written agreement and is bound by the terms and conditions below. For Customers who have signed a contract with the Cleaning Services Provider, the signed contract will take precedence over these terms and conditions. Upon expiration or cancellation of such a contract, these terms and conditions will come into effect as a fallback for the provision of service.
1. Services Provided
The Customer agrees to engage MAKAGROUP Services to provide cleaning services (the "Services") as per the details set out in the cleaning quote provided prior to service delivery.
Short-notice emergencies or unforeseeable circumstances notwithstanding, MAKAGROUP Services is expected to provide cover for sickness and holidays. In rare cases, the scheduled service may be delivered at an alternative time of day. If no alternative staff are available to attend the site, no charge will be made for the missed visit.
The Customer may cancel or adjust the time of an individual cleaning visit(s) by giving more than one working day’s notice, but a minimum of one week is preferred. For example, cancellation or changes to a Monday appointment should be made before 5:00 PM on the previous Thursday to avoid charges. The Customer agrees to pay half the price of one cleaning visit if this condition is not met.
The Customer will be charged full price for any scheduled cleaning that cannot take place upon arrival due to circumstances outside of MAKAGROUP Services' control, including but not limited to: no access provided, faulty keys or locks, the Customer not present, no electricity or hot water available, or cleaners being turned away by the Customer.
Consumables such as paper towels and soap can be purchased by MAKAGROUP Services and provided to the Customer at an additional cost, or the Customer may provide stock that MAKAGROUP Services will use to replenish dispensers as required.
2. Term of Agreement
The term of this Agreement will begin on the commencement date of the delivery of cleaning services and will remain in effect on a rolling basis with a 30-day notice period required for termination by either party.
3. Performance
Both parties agree to do everything necessary to ensure that the terms of this Agreement take effect.
4. Pricing and Charges
The Customer will be charged as per the quotation provided prior to service delivery. Pricing is subject to change, with any such changes noted on the invoice the month before the adjustment takes effect.
Invoices are issued monthly, and payment is due within 14 days of the invoice date.
5. Late Payments
Late payments may incur statutory interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
6. Service Standards and Complaints
The Customer agrees to report any issues with cleaning standards, including damage to property, within 24 hours of service delivery. MAKAGROUP Services will aim to rectify any issues within 5 working days at no extra cost.
Feedback provided by the Customer may be used to promote MAKAGROUP Services, including the Customer’s name and area of operation.
7. Confidentiality
MAKAGROUP Services will not disclose, divulge, reveal, or use any confidential information belonging to the Customer unless authorised. Confidential data such as addresses, alarm details, and access instructions may be shared with cleaning staff as necessary.
8. Liability and Insurance
MAKAGROUP Services maintains general liability insurance for bodily injury and property damage. However, MAKAGROUP Services is not responsible for injuries to pets, damage caused by faulty or worn-out equipment, or pre-existing conditions affecting fixtures and fittings.
In cases where MAKAGROUP Services is responsible for damage, the company reserves the right to choose whether to repair, replace, or make an insurance claim. The Customer must not replace or repair any items without prior agreement.
9. Dispute Resolution
Disputes will be resolved through mediation where possible. If unresolved, disputes will be subject to arbitration in accordance with English law.
10. Bank Holidays
Cleaning will not take place on bank holidays unless specifically requested. Cleaning on a bank holiday will incur double charges to cover staff wages.
11. Hiring MAKAGROUP Services' Staff
The Customer agrees not to hire any present or past cleaners introduced by MAKAGROUP Services. If the Customer wishes to hire a cleaner, a referral fee of £2,000 will be payable to MAKAGROUP Services before employment.
12. Equipment Responsibility
The Customer is liable for cleaning equipment and materials stored on-site by MAKAGROUP Services. If lost, stolen, or damaged (except by MAKAGROUP SERVICES staff), the Customer is responsible for replacement or repair.
13. Carpet, Upholstery, and Hard Floor Cleaning
Customers should avoid using cleaned flooring until it is fully dry to prevent hazards and re-soiling. Drying times depend on ventilation and heating. MAKAGROUP Services does not guarantee stain removal results, as they depend on multiple factors including previous treatments and flooring type.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
